Support

We're a small team that cares about getting things right. If something's not working or you have a question, we'd love to hear from you.

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Get in touch

Whether it's a bug, a question, or just a suggestion — drop us an email and we'll get back to you as soon as we can.

✉️ Email us or reach us directly at support@familysync.co

Before you get in touch

Many common questions are already answered in our FAQ — it's worth a quick look before emailing. We've covered topics like how to join a family, what's included for free, and when the app will be available.

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Frequently Asked Questions

Answers to the most common questions about FamilySync.

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Privacy Policy

How we handle your family's data — the short version: it's yours, not ours.

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How to Join

Step-by-step guide to downloading the app and joining your family.

What to expect

We're a small, independent team — not a faceless support desk. We read every email personally and aim to reply within 24 hours. If your issue is urgent, please mention that in your subject line and we'll prioritise it.